![]() These vary in cost and convenience.ġ.Bank draft is available without cost by completing and submitting an Automatic Bank Draft Authorization. The City offers many payment options to meet customer requirements. If a customer wishes to be temporarily turned off for repairs or any other purpose for the customer's exclusive benefit, there will be a $25.00 service fee for the discontinuance and reinstatement of service. The account will remain active and there will be a minimum bill assessed for each billing period. There will be a fee of $25.00 for this service. The fee for reconnection after service department hours (after 5:00 PM) is $75.00.Ī customer may request a seasonal (temporary) turn off. In the event the customer fails to pay the entire bill by the due date, the water will be subject to cut-off and a $35.00 reconnection fee will be required for continued service. There will be a minimum of 1000 gallons per customer.įor Water/Sewer Rates, click here. In the event a bill is not paid on or before ten (10) days after the "Late After" date, the customer's service may be discontinued without further notice. A late fee of 10% is applied should the payment not be received by the "Late After" date. Failure to receive a bill will not release a customer from payment obligation, nor extended the discount date. Bills must be paid on or before the due date shown to obtain the net rate (without penalty). The City of Franklin does not adjust water or sewer bills for lawn sprinkling. Sewer is billed based on water delivered. Water Meters are read and service is billed monthly. The first bill is issued approximately 30 - 45 days after connection. Commercial/Nonresidential application forms are available here. The City bills for service in arrears. Residential application forms are available here. There is a $50.00 non-refundable application fee for new and transferring customers to offset bookkeeping and field work incurred by the City of Franklin. For information on requesting water and/or sewer availability, click here. Tap fees are charged for new service to tie onto the water/sewer system. Receipt and payment of the fee does not guarantee service and each new service delivery point must have availability from Engineering prior to providing water service. Sewer service will apply based on water delivered. This will allow the City to establish service in the name of the builder and bill for service. This is payable when the tap fees are paid and is nonrefundable. Questions should be addressed to (615) 794-4572.Ī Connection Fee of $25.00 is required for connection access to the City’s water system for new construction installations. There are four water districts in the City. The Finance Department is responsible for the billing and collection of customer and developer fees, along with coordinating billing and collection of fees in other water districts within the City. ![]() Please refrain from placing cash in the drop box or mail. Payments are accepted in the form of check, credit card, money order and bank draft (requires sign up in advance). Place your payment in the white Drop Box with the City of Franklin logo located next to the First Horizon Bank drive-thru along the side of the 2nd Avenue Parking Garage.Call us on regular business days between 8 am and 5 pm and pay by credit card with no additional charge at 615 794-4572.There is no envelope enclosure if you are a bank draft customer. Use the pre-addressed envelope enclosed with your bill to mail payment to our lockbox processing location.Mail your payment to Customer Service Department 109 Third Avenue South Suite 141, Franklin, TN 37064.You may also pay by mail, drop box or online. You may pay your bill in person between those hours. City Hall is open Monday - Friday 8:00 am - 5:00 pm.
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